Base Lutea User's Guide download pdf (Page 36)

• Use Factory data reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down

the Power key and the Volume up key at the same time). ALL user

phone data – contacts, photos, messages and files, downloaded

applications – will be lost permanently. It is strongly advised to

fully backup the phone data before doing formatting and upgrading.

Carry out the following checks:

My phone is frozen or cannot switch on

• Check the battery contacts, remove and reinstall your battery, then

turn your phone on.

• Check the battery power level, charge for at least 20 minutes.

• If it still does not work, please reset the phone using the Power key

and the Volume up key.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

• Remove and re-install the battery, then restart the phone.

My phone turns off by itself

• Check that your screen is locked when you are not using your phone,

and make sure the Power key is not mis-contacted due to unlocked

screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure you are using an ALCATEL ONE TOUCH battery and the

charger from the box.

• Make sure your battery is inserted properly and clean the battery

contact if it’s dirty. It must be inserted before plugging in the charger.

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20 minutes

to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0 °C to

+40 °C).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

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Base Lutea User's Guide Page 36